Privacy Policy

1. Information We Collect

At RootNexAI, we collect information to provide better services, build tailored AI agents, and communicate effectively with our clients. The types of information we collect include:

• Contact Data: Name, business email address, phone number, and company name when you fill out forms or chat inquiries.
• Service Details: Information about your business type, operating challenges, and selected AI features you request.
• AI Interaction Data: Transcripts and interaction history from voice calls or chat widgets powered by our AI agents to optimize system performance.
• Usage Data: Technical logs, IP address, browser type, and page access details collected via cookies.

2. How We Use Your Information

We use the information we collect to operate, maintain, and improve our services, including:

• Deploying and personalizing your custom AI Voice Agents and business automations.
• Processing your requests, contacting you regarding consultations, and sending service updates.
• Analyzing usage trends to improve our website experience and diagnostic accuracy.
• Preventing fraudulent activities and securing our technical environment.

3. Data Protection & Security

We implement robust security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. We utilize industry-standard encryption protocols (SSL/TLS) for data in transit and secure database storage for inactive data.

Please note that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

4. Sharing Your Data

We do not sell, trade, or rent your personal identification information to third parties. We may share information with trusted third-party service providers (such as hosting partners or payment processors) strictly to help us run our business and deliver services to you, subject to confidentiality agreements.

5. Your Choices & Rights

You have the right to request access to the personal data we hold about you, request corrections, or request complete deletion of your information from our active databases. To make these requests, please contact us at contact@rootnexai.in.